General Terms and Conditions
The following are terms of a legal agreement between you and Cadishead Computers.
The client authorises Cadishead Computers to conduct a diagnostic evaluation of the machine sent to determine the nature of the damage and provide an estimate of repair cost and timing.
This diagnostic evaluation is £20.00. This will be put towards your invoice if Cadishead Computers completes the work and no work beyond this evaluation will be charged without explicit client approval.
2. Legal Rights
The client is the legal owner or authorised representative of the legal owner of the property and all data and components contained therein sent to Cadishead Computers.
Cadishead Computers will comply with the Torts (Interference with goods act 1977). We will make every effort to contact the client and issue relevant notices, before disposal of any goods occurs.
3. Limited Liability
Cadishead Computers shall not be liable for any claims regarding the physical functioning of equipment / media supplied before the service. If Cadishead Computers notice any defects in any hardware (not limited to, but include keys missing from laptop keyboard, screws missing from a screen bezel), it will be documented on your work order.
Cadishead Computers agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment subject to confidentiality agreements or as required by law. Cadishead Computers abides by the Data Protection Act, of which Cadishead Computers is registered.
Payment is due in full upon completion of successful repair, prior to release of the repaired machine (whether shipped, or picked up), unless by special previous arrangement. The customer is financially responsible for all shipping costs, custom duties and taxes to and from Cadishead Computers. We accept Debit or Credit Cards, PayPal, Cash, Cheque and Bank Transfers.
We offer a 30 day warranty on virus/malware removals only.
We offer a 12 month manufacturers warranty on all hardware purchased in the course of a repair of a desktop computer. Cadishead Computers makes no warranty on data, express or implied, and Cadishead Computers disclaims any data warranty of any kind.
We offer a 12 month parts and labour rtb warranty on all new and refurbished computers and laptops. This warranty does not apply if the rfurbished notebook or desktop computer has been damaged by accident, abuse, misuse or negligence. If any evidence of misuse has been noticed then all warranty is null and void.
Warranty is void if the computer has had its serial number label tampered with, altered, defaced or removed.
7. Your Important Data
Your data is important and it is your personal responsibility to protect and back it up. Cadishead Computers will not be liable for any data lost or corrupted before, after, or during service. Cadishead Computers, can backup your important data for you if so required. There will be a charge for this service.
8. Windows Licence Key
If at any point, we need to reformat your computer or laptop, we will require the original licence key, and recovery media in order for us to effect the repair. If there is no licence key available, then no further work will be done until such time, as either a new copy of Microsoft Windows Operating System is purchased, or it is agreed for Cadishead Computers to contact the manufacturer of your computer and request recovery media for the computer. You (the client) will be charged for the recovery media if it is required. Or it is agreed that a version of Linux can be installed. If you (the customer) do not wish to purchase a copy of windows, or purchase the required recovery media then no further work will be undertaken, and the customer will be charged for the time spent to that point – i.e. a maximum of 1 hours labour (£35.00).
Cadishead Computers, will NOT install crack codes, keygens, or shareware programs, such as Limewire, Kazaa, Bear Share. We also will not Install any version of windows, with a crack code. If we note that your computer has a unlicenced installation of Windows, or Office, we will stop all work and advise you.
Cadishead Computers will NOT install a crack copy of Microsoft Office. We can install a 60 day / 28 use trial version of Office (which ever comes first) . If you require Microsoft Office after the trial has finished, you (the client) are required to purchase a licence in order to use the program.
9. No fix, no fee policy
Our no, fix no fee policy means that if we do not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made to the customer.
If we are able to resolve the problem or effect the repair, but are only prevented from doing so by the customer requesting us not to proceed with the work, then the customer is charged for our time spent to that point – i.e. a maximum of 1 hours labour (£35.00).
If we are able to resolve the problem or effect the repair, but are prevented from doing so because the customer does not possess the required (spare) parts, software CD-Rom or Product Key, then the customer is charged for the time spent to that point – i.e. a maximum of 1 hours labour (£35.00).
If we provide a clear and precise diagnosis of a failed component and the customer decides not to proceed with the replacement of the component, then the customer is charged for our diagnosis time spent to that point – (£20.00).
The policy does not apply to work related to data recovery, computer virus or spyware problems or to cases in which the computer has been struck by lightning or so.